Service Dispatcher
Full Time • Falls Church
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
RTEC has been serving Northern Virginia since 1996, focused on practical, science-based tree care and long-term client relationships. We take pride in doing things the right way—protecting properties, improving landscapes, and building a team that shows up, follows through, and keeps getting better. This same practical, accountable mindset shows up in how we run operations every day.
The Opportunity
This is a hands-on operations role with real ownership. As Service Dispatcher, you will help drive the daily production flow of the company by coordinating crew schedules, job readiness, logistics, and communication between the office and field.
This is not a passive scheduling role. You will be expected to think ahead, make real-time adjustments, communicate clearly, and keep multiple moving parts aligned throughout the day. The right person for this role is comfortable working in a fast-paced environment where priorities can shift quickly and where strong follow-through matters.
What You’ll Be Doing
- Build and manage daily and weekly crew schedules based on production priorities, crew skillsets, certifications, and availability
- Adjust schedules as needed due to weather, delays, emergencies, equipment needs, or changing priorities
- Maintain forward-looking visibility into the schedule and help keep backlog balanced and production moving steadily
- Confirm jobs are ready before dispatch by verifying access details, equipment needs, permits, notes, and job readiness information
- Coordinate with Production leadership and field teams on special equipment needs, scheduling constraints, and job requirements
- Communicate daily dispatch plans clearly to crews, field leadership, and internal team members
- Relay schedule changes, conflicts, and delays quickly and accurately throughout the day
- Monitor production progress and job completion status, flagging stalled or delayed work for follow-up
- Maintain accurate schedule and status updates in CRM and support smooth workflow between Sales, Field, and Billing
- Help improve routing, crew utilization, and operational efficiency while supporting daily production and revenue goals
What We Offer
- Competitive pay based on experience and capability
- Medical, Dental, & Vision
- PTO and 6 paid holidays
- Simple IRA (after eligibility period)
- Ongoing training and continuing education opportunities
- Clear path for advancement---we promote from within
- A professional, team-oriented work environment focused on accountability, communication, and continuous improvement
Who You Are
- You are highly organized and can manage multiple priorities without losing track of details
- You communicate clearly and confidently with field crews and office staff, and can direct field teams while maintaining control of daily operations
- You stay calm under pressure and can make good decisions when things shift quickly
- You are not just a scheduler---you take ownership of outcomes and help keep the operation moving
- You understand how to balance people, logistics, timing, and customer needs in a real-world service environment
- You are proactive, solutions-oriented, and comfortable operating in a fast-paced, growing company
- You are dependable—when something needs to get done, you follow through
Background & Requirements
- 3+ years of dispatching, scheduling, or service coordination experience in a fast-paced field service environment preferred
- Experience in industries such as HVAC, construction, landscaping, roofing, utilities, tree care, or similar strongly preferred
- Demonstrated experience coordinating multiple crews, job types, and schedule variables at once
- Strong verbal communication and problem-solving skills
- Comfortable using CRM, scheduling software, and other basic office technology
- Ability to stay organized and accurate while managing changing priorities
- Valid driver’s license with a clean driving record preferred
- Ability to pass a criminal background check
Physical Requirements
- Work is primarily office-based, with regular coordination tied to field operations
- Ability to move throughout the office and yard as needed to support dispatch and daily production flow
- Ability to lift or move up to 25 lbs as needed
Compensation: $25.00 - $35.00 per hour
Join RTEC and Turn Your Passion for the Environment into Action
At RTEC, we are proud of:
- Our commitment to good company culture
- Our science-based approach to plant health
- The quality of our award-winning work
- Our growing clientele
- Our impeccable safety record
RTEC’s Core Values
Do the Right Thing, Always
We embrace honesty, even in challenging moments, to honor our commitments and always do what’s right, not what’s easy.
Make It Happen
We own every project from start to finish, hitting goals with focus and grit to create real impact.
Always Improving, Always Growing
At RTEC, we’re always developing—personally and professionally—by learning new skills, investing in the latest technology, and delivering higher quality, every time.
Win Together
We champion the team above all, fostering success by empowering each other. Through seamless collaboration and a collective drive to conquer challenges, we turn obstacles into triumphs, winning together as a force to be reckoned with.
Communicate with Purpose
We speak with clarity and listen with intent—with each other and our clients. Whether in the field or in the office, strong communication builds trust, prevents missteps, and keeps us aligned—because understanding each other is how we move forward together.
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Retirement Benefits
Health Insurance
Holidays and Time Off
Opportunities for advancement within the organization
Recognition and rewards for exceptional performance
Training and career advancement opportunities